Course
FREE INTRO: Customer Success Fundamentals 1: Course Overview (2CS0010)
FREE INTRO: Customer Success Fundamentals 1: Course Overview (2CS0010)
Check out this free overview of the Customer Success Fundamentals training series. This module provides participants an understanding of the course purpose and roadmap to success. Just click the "get this course" button to take the course" for...
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Customer Success Fundamentals 2: The Business Shift (2CS0020)
Customer Success Fundamentals 2: The Business Shift (2CS0020)
This course provides participants an understanding the real reason customers aren’t renewing their licenses even if your software is user friendly and intuitive.
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Customer Success Fundamentals 3: You Now Face Greater Risks (2CS0030)
Customer Success Fundamentals 3: You Now Face Greater Risks (2CS0030)
This course provides participants an understanding of how to keep your SaaS customers happy, get renewals and generate revenue even if you don’t have the time, budget and resources to provide customers with white glove services.
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Customer Success Fundamentals 4: The Vendor Client Relationship Change (2CS0040)
Customer Success Fundamentals 4: The Vendor Client Relationship Change (2CS0040)
This course provides participants an understanding of how to avoid the BIG expensive mistakes SaaS companies make that result in wide-spread customer churn, sunk costs that never get recovered and a huge loss in potential revenue.
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Customer Success Fundamentals 5: What Success Looks Like Now (2CS0050)
Customer Success Fundamentals 5: What Success Looks Like Now (2CS0050)
This course provides participants with powerful strategies and actionable techniques for effectively defining and delivering customer success services in a repeatable, scalable, efficient and profitable way.
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Complete Software User Adoption Fundamentals (Course 1- 8) (2UA0000)
Complete Software User Adoption Fundamentals (Course 1- 8) (2UA0000)
This package contains all 8 User Adoption Fundamentals courses. Buy together and save.
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User Adoption Fundamentals 1: Shift in Focus (2UA0010)
User Adoption Fundamentals 1: Shift in Focus (2UA0010)
This course provides participants an understanding for how IT project success is shifting from a cost focus (on-time, on-budget delivery) to value creation (ROI) focus.It will provide a context for understanding the organizational elements that...
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User Adoption Fundamentals 2: Traditional Change Management - Benefits & Deficiencies (2UA0020)
User Adoption Fundamentals 2: Traditional Change Management - Benefits & Deficiencies (2UA0020)
This course examines traditional approaches to change management and identifies the strengths and limitations of these approaches for driving and sustaining user adoption.
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User Adoption Fundamentals 3: Five (5) New Approaches to Accelerate User Adoption (2UA0030)
User Adoption Fundamentals 3: Five (5) New Approaches to Accelerate User Adoption (2UA0030)
This course introduces new concepts for driving, accelerating and sustaining user adoption to serve as the basis for identifying and structuring activities required for effective user adoption projects.
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User Adoption Fundamentals 4: User Adoption Process Must Haves (2UA0040)
User Adoption Fundamentals 4: User Adoption Process Must Haves (2UA0040)
This course examines high-level user adoption steps you should take to accelerate user adoption and benefits realization.
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